Privacy Policy
Effective date: March 1, 2026
Our Commitment to Your Privacy
At Orologi Studio, we recognize the importance of protecting your personal information and are committed to handling it responsibly and in compliance with applicable data protection laws. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have regarding your information.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.
Information We Collect
Information You Provide Directly
We collect personal information that you voluntarily provide when you interact with our services, including:
- • Contact information such as name, email address, phone number, and postal address when you submit an inquiry or request a service
- • Information about your watch when you request repair or servicing
- • Payment information when you use our services (processed securely through third-party payment processors)
- • Communication preferences and any other information you choose to provide
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- • IP address and general location information
- • Browser type, operating system, and device information
- • Pages visited, time spent on pages, and navigation paths
- • Referring website or source that directed you to our site
- • Cookie data (see our Cookie Policy for more details)
Information from Third Parties
We may receive information about you from third-party services that you use to interact with us, such as social media platforms or analytics providers. This information is used only in accordance with those platforms' privacy policies and our own.
How We Use Your Information
We use the personal information we collect for the following purposes:
- • Service Delivery: To provide watch repair and servicing, communicate with you about your orders, and deliver requested services
- • Customer Support: To respond to your inquiries, provide technical assistance, and resolve any issues
- • Website Improvement: To analyze website usage, improve functionality, and enhance user experience
- • Communication: To send service updates, appointment confirmations, and occasionally share information about our services (only if you've opted in)
- • Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights and the rights of others
- • Security: To detect and prevent fraud, unauthorized access, and other illegal activities
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- • Contract Performance: Processing necessary to fulfill our service obligations to you
- • Consent: When you have given explicit consent for specific processing activities
- • Legitimate Interests: For business operations, security, and service improvement, provided your rights are not overridden
- • Legal Obligations: When required by law or regulation
How We Share Your Information
We do not sell your personal information. We may share your data only in the following limited circumstances:
- • Service Providers: With trusted third-party vendors who help us operate our business, such as payment processors, hosting providers, and analytics services. These providers are contractually obligated to protect your data and use it only for specified purposes.
- • Legal Requirements: When required by law, court order, or government regulation, or to protect our legal rights and the safety of others
- • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include:
- • Secure socket layer (SSL) encryption for data transmission
- • Regular security assessments and updates
- • Limited access to personal data on a need-to-know basis
- • Secure storage systems with appropriate access controls
While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but will promptly notify you of any material breach as required by law.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for seven years in accordance with business and legal requirements. After this period, we securely delete or anonymize your data unless longer retention is required by law.
Your Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
- • Right to Access: Request a copy of the personal data we hold about you
- • Right to Rectification: Request correction of inaccurate or incomplete information
- • Right to Erasure: Request deletion of your personal data (subject to legal obligations)
- • Right to Restriction: Request limitation of processing in certain circumstances
- • Right to Data Portability: Receive your data in a structured, machine-readable format
- • Right to Object: Object to processing based on legitimate interests or direct marketing
- • Right to Withdraw Consent: Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided below. We will process your request promptly and in accordance with applicable law.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete that information promptly.
International Data Transfers
Your personal information may be transferred to and processed in countries other than Cyprus. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your information in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: info@domain.com
Phone: +357 25 374 826
Address: Agiou Andreou Street 34, Limassol 3036, Cyprus